Ittner, Christopher D.; Nagar, Venky; Rajan, Madhav V. - In: Management Science 47 (2001) 4, pp. 563-578
Using detailed data on defect rates and quality costs from twelve plants of a Fortune 500 company, we provide the first direct tests of predictions arising from two sets of dynamic quality-based learning models. We find greater support for quality-based learning models that assume learning is a...