Street-level bureaucrats implementing public policies have a certain degree of autonomy – or discretion – in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the...

Many professionals show resistant to implement changes, such as new governmental policies. This can have severe consequences for organizational and policy performance. However, there is no theoretical framework for analyzing this topic. We build a theoretical framework of ‘policy...

A large portion of the everyday discourse about leadership and leaders takes it for granted that leaders make a big difference in terms of performance. The football managers discussion is one clear example, the wider fascination with business leaders likewise marks this association – and so...

This study aims to investigate the demographic, social, and economic drivers of rising abstention and populist electoral success in Italy in 2018. The Italian case is unique in the euro area because, in the political elections of 4 March 2018, two parties usually identified as left-wing and...

Workers on the frontline of public service, such as teachers and social workers, cannot provide unlimited support to all their clients, because of among else scarce time and money. To deal with this, they use various coping strategies. We analyze one important coping strategy such...

Red tape is one of the most often-mentioned nuisances of citizens about government. However, there is a dearth in red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction. The secondary goal is to go beyond...

Frontline workers, such as teachers and social workers, often experience stress when delivering public services to clients, for instance because of high workloads. They adapt by coping, using such practices as breaking or bending rules for clients, or rationing services. Although coping is...

Aim: To analyze the impact of six job characteristics on the intention of nurses to leave their organization, specifically focusing on long term care settings: nursing homes, care homes and home care. Background: When nurses leave their organization, this can negatively affect organizational...

Nowadays, many public policies focus on economic values, such as efficiency and client choice. Public professionals often show resistance to implementing such policies. We analyze this problem using an interdisciplinary approach. From public administration, we draw on the policy alienation...

We formulate a rule for allocating asylum seekers that is based on the social preferences of the native workers of the receiving countries. To derive the rule, we construct for each country a social welfare function, SWF, where the social welfare of a population is determined both by the...