Despite the long operating experience with steam power units in the Electric Power System of Serbia (out of which some are at the end of or had even passed their planned working lives), unfortunately, there is a lack of data for their operating regimes, process parameters and performance...

The Government of India appealed a new forest policy in 1988 which resulted in Joint Forest Management. This new policy allowed community groups to share part of the responsibility of forest management with the State. However, even before this, community-initiated and NGO-promoted "Collective...

This report describes the research and policy context for the evaluation, logic model underlying the projects, and selection of the random assignment sites and enrollment of youth. It also presents comprehensive designs for the process, cost, impact, and benefit-cost analyses, and concludes with...

The Object-Oriented Technology (OOT) is expected to faster the software development process industrialization. In fact, it can increase the process productivity and flexibility, requiring a change of the firm management practices. In particular, cost management has to be re-defined according to...

The premise of value focuses on the customer while the integration of social and environmental value along with customer value holistically is missing. This paper redefines the conceptualization of value as a three dimensional construct encapsulating customer, social and environmental (CSE)...

Purpose – This article sets out to describe the benefits of systems thinking in overcoming short‐sighted decision making in business and industrial marketing. Design/methodology/approach – The article illustrates specific tools and recent applications of systems thinking research. Findings...

Purpose – The literature on enterprise resource planning (ERP) implementation has been dominated by variance theories which have identified numerous lists of critical success factors (CSFs) for managing implementation but there has been relatively little research adopting a process theory...

The notion that firms have demand chains as well as supply chains is one that is gaining currency. It is suggested that taking a broad perspective of the demand chain as all those processes in the firm which interact with and translate customer requirements throws a new light on how a firm's...

Purpose – Many city logistics projects in Europe have failed. A better understanding of the complex organizational change processes in city logistics projects with many stakeholders may expand city logistics capabilities and thereby help prevent future failures. The purpose of this paper is...

This paper is based on a real life example of a department in a county council in the UK in 2002. The paper uses this simple example to raise generic issues of process definition and performance measurement. It then uses these issues to clarify the challenges in implementing a balanced business...