Speed is now a key competitive factor in industry. Responsiveness is a significant component, which can create speed in a system. In the author's previous research four groups of industries were identified with respect to responsiveness characteristics – off‐the‐shelf, safety stock,...

Purpose – This paper aims to develop a conceptual model for future theory building and provides guidance to emergency managers by identifying important organizational factors influencing emergency response performance. Design/methodology/approach – A conceptual framework is developed linking...

Purpose – Efficiency of server side search engines is very low in cases of slow internet connections. Therefore, this study aims to examine use of client side search tools. Design/methodology/approach – A previously introduced client side JavaScript search model was used. New data were...

In 1988, 998 letters of reservation inquiries were sent to hotels with 250 rooms or more requesting information about hosting a business reception for 20 couples. The study was designed to test the responsiveness of hotels to reservation inquiries made by letter and whether the hotels would miss...