Benoit, Sabine; Scherschel, Katrin; Ates, Zelal; Nasr, Linda - In: Journal of Service Management 28 (2017) 5, pp. 810-836
amongst service scholars, and motivate scholars to join the field. Design/methodology/approach A mixed method approach is used … ) articles on several criteria such as their theory, methodology, and main descriptive elements (e.g. number of authors or …