Starbuck, William - In: Journal of Management and Governance 8 (2004) 4, pp. 337-343
Performance measures are everywhere, but they are filled with errors, and these errors are likely to cause faulty … inferences. We should distrust performance measures, but we cannot ignore them because they are powerful motivators that can … produce dramatic improvements in human and organizational performance. Copyright Kluwer Academic Publishers 2004 …