P. Ruppel, Cynthia; L. Sims, Randi; Zeidler, Peter - In: Asia-Pacific Journal of Business Administration 5 (2013) 3, pp. 246-261
centre located in the Philippines. A call centre, due to the amount of emotional labour involved in this type of work, is an … satisfaction, organizational commitment and intention to turnover using data collected from 439 employees in the Philippines. Both …