Purpose – The purpose of this paper is to assess the perceived importance and actual level of implementation of five preliminary success factors, four knowledge management (KM) strategies and three KM processes towards the performance of the Malaysian telecommunication industry....

Purpose – The purpose of this paper is to discuss the nature of contemporary work. There is much discussion surrounding the meaning of the term knowledge worker and the value these workers generate for the organisation. This paper agrees that the value to organisations of workers who possess...

Purpose – The purpose of this paper is to share knowledge of how annotation can be the basis for knowledge sharing. Design/methodology/approach – The method used was derived from mathematical methods applied to set theory. Findings – It was presented that one document can be easily used...

Purpose – The purpose of this paper is to provide an understanding of the WEB 2.0 phenomenon and its implications on knowledge management; thus, in order to learn whether using WEB 2.0 concepts and tools can yield better assimilation of knowledge management in organizations....

Purpose – In today's knowledge economy, a major challenge for the managers is to effectively link the knowledge management (KM) initiatives with the ever‐changing organizational needs. The problem arises due to disjoint strategic alignment between these two, which is mainly due to...

Purpose – The purpose of this paper is to explore the temporal relationship of information to decision making (based on shared intentions and common desired end‐states) by proposing a moment of temporal convergence when the human perception of events in time, and the...

Purpose – The specific aim of this paper is to explore the multi‐disciplinary academic antecedents of KM in order to better understand KM. By doing so, it is suggested that KM can be more effectively applied in real‐world situations, such as professional occupations....

Purpose – The objectives of this research are to ascertain the current status of, and barriers to, knowledge and information sharing; to elicit suggestions for improvement; and to determine whether the situation is different from that experienced by organizations operating in an average...

Purpose – The purpose of this paper is to identify the appropriate method, demonstrating with a prototype model, of how knowledge in reliability management can be elicited from individuals as well as a team. Design/methodology/approach – The approach is to elicit the tacit knowledge of the...

Purpose – The purpose of this study is to explore national cultural influences on knowledge management (KM) practices within Chinese manufacturing enterprises. Design/methodology/approach – A qualitative case study in four steps was conducted within a Chinese mobile phone company (referred...