Che-Ghani, Nor Zaimah; Myeda, Nik Elyna; Ali, Azlan Shah - In: Journal of Facilities Management 21 (2023) 4, pp. 609-634
study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research …, this study will further investigate the relationship between the CSF and service performance factors. Design … performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building …