Purpose The purpose of this paper is to investigate how operations strategy and Lean concepts can be applied within a healthcare organisation and the degree to which both Lean and operations strategy are understood by senior-level National Health Service (NHS) personnel, based on the process of...

Purpose – The purpose of this paper is to demonstrate that there is not just a single project portfolio operating within an organisation, but instead there are multiple portfolios. Design/methodology/approach – This paper follows a case study methodology, utilising secondary sources in the...

Purpose – In response to calls to critically analyse and conceptually advance social enterprise, the purpose of this paper is to examine narratives and models representing a spectrum of social enterprise from the “social” to the “economic”. The paper tests these against the experience...

Because public service visitor attractions are increasingly under pressure to provide best value for money by generating revenue as well as offering a service their shops are becoming more important in their operations. This article therefore looks at the performance of the shop of one new...

The current study presents the PESTE analysis, as well as the analysis of the evolution of the main factors of the macromedium influencing the dynamics of public services, namely: the political and legal environment, the economic environment, the socio-cultural environment, the technological...

As the 20th anniversary of the transition to democracy approaches in 2014, the economic policy debates in South Africa are in full flow. The forthcoming Oxford Companion to the Economics of South Africa contributes to the policy and analytical debate by drawing together perspectives on a range...

This report examines the quality of public policies in Latin America and the Caribbean after more than a decade of political and economic reform. A wide variety of examples and case studies are presented in an analytical framework to help explain why policies that work in certain institutional...

This study aims to catch the nature of the discourse of effectiveness, efficiency and quality in the wider context of prevailing ideas about the role of government in the promotion of welfare services, and the bases on which public service organisations can achieve effectiveness and efficiency...

Providing straightforward and inexpensive public services is a necessity in public administration including in the field of tax administration. To simplify the tax administration process, the Indonesian Directorate General of Taxes (DGT) has initiated an electronic tax service project, e-tax...

Nowadays, public-private partnerships (PPPs) have resulted into a world-wide instrument for governments facing insufficient resources for growing public investment needs. Despite the general interest surrounding the cooperation between public bodies and private companies, the tendency of...