Countryman, Cary C.; DeFranco, Agnes; Venegas, Tanya - In: International Journal of Contemporary Hospitality Management 17 (2005) 7, pp. 577-589
Purpose – This study seeks to develop a characteristic and financial profile of controllers in the hospitality industry. It also examines the differences in profiles between female and male controllers, as well as, hotel and club controllers. Design/methodology/approach – Data was collected...