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Customer experience in the telecommunications industry : assumptions and perspectives

Chorvatova, Bianka; Miklosik, Andrej - In: Business threats and opportunities in the Western Balkans, (pp. 30-44). 2021

Persistent link: https://www.econbiz.de/10013186610

Modeling and analysis for mobile application services : the perspective of mobile network operators

Wang, Juite; Lai, Jung-Yu; Chang, Chih-Hsin - In: Technological forecasting & social change : an … 111 (2016), pp. 146-163

Persistent link: https://www.econbiz.de/10011611201

An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China

Ren, Ye; Lam, Desmond - In: Journal of marketing communications 22 (2016) 5, pp. 513-523

Persistent link: https://www.econbiz.de/10011613199

Customer knowledge management (CKM) practices in the telecommunication industry in Bangladesh

Mohammad Fateh Ali Khan Panni; Hoque, Naimul - In: International journal of information systems in the … 9 (2017) 2, pp. 46-70

Persistent link: https://www.econbiz.de/10011675424

Antecedents and outcomes of telecom reputation in Ghana

Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60

Persistent link: https://www.econbiz.de/10011971872

A proposed model for leadership styles effect on total quality management implementation : an applied study on telecommunication for mobile service companies in Egypt

Soliman, Amal Farouk - In: International journal of productivity and quality … 24 (2018) 3, pp. 373-397

Persistent link: https://www.econbiz.de/10011924260

Firms' knowledge profiles : mapping patent data with unsupervised learningOpen access

Suominen, Arho; Toivanen, Hannes; Seppänen, Marko - In: Technological forecasting & social change : an … 115 (2017), pp. 131-142

Persistent link: https://www.econbiz.de/10011881607

Evaluate and understand customer lifetime duration : an example from telecom

Wang, Chao; Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 32 (2015) 2, pp. 79-101

Persistent link: https://www.econbiz.de/10011891122

Relationship marketing, orientation, brand equity and firm value : the mediating role of customer value : an emerging market perspective

Amoako, George Kofi - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 280-308

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Oligopolistic competition among providers in the telecommunication industry : the case of Slovakia

Valaskova, Katarina; Durica, Marek; Kovacova, Maria; … - In: Administrative Sciences : open access journal 9 (2019) 3/49, pp. 1-15

The issue of the paper is devoted to the oligopolistic market structure, which is a popular form of imperfect competition occurring in the current market economies. The main aim of the paper is to quantify the selected oligopolistic structure of the telecom industry in the Slovak market in the...

Persistent link: https://www.econbiz.de/10012146595