Liviu, Bozga; Mihaela, Mateescu; Marian, Gheorghe - In: Ovidius University Annals, Economic Sciences Series XIII (2013) 1, pp. 419-423
This paper presents several issues of the management of IT services and their evolution, with focus on ITSM methodology. It includes a short description of the methodology, together with the costs and benefits it brings, as well as several strategies aimed to increase IT organization performance