Mols, Niels Peter; Nikolaj D. Bukh, Per; Flohr Nielsen, … - In: International Journal of Retail & Distribution Management 27 (1999) 1, pp. 37-47
Outlines the adaptation process in the distribution channel structure of the retail banking sector as a consequence of … the introduction of electronic channels, such as telephone banking, PC banking and Internet banking. Based on responses … service, whereas fewer of them attach the same importance to telephone, Internet and branch banking. A multiple channel …