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Lean service and its implications in the quality of the service of the aircraft industry companies : a systematic review of the literature

Quiroz-Flores, Juan Carlos; Cabrera-Bonilla, Jesús; … - In: International journal of productivity and quality … 42 (2024) 2, pp. 170-187

Persistent link: https://www.econbiz.de/10015065593

Apparel e-tailing : website quality indicators and customer satisfaction

Bansal, Neeraj; Sharma, Sanjeev Kumar - In: International journal of internet marketing and … 20 (2024) 3/4, pp. 410-427

Persistent link: https://www.econbiz.de/10015065568

The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology

Lee, Jungwoo (ed.); Han, Spring H. (ed.) - 2021

Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.

Persistent link: https://www.econbiz.de/10012440047

Identification and modelling of factors influencing service recovery

Singh, Munish Pal; Shama, Satyendra Kumar; Chanda, Udayan - In: International journal of services and operations … 47 (2024) 4, pp. 496-514

Persistent link: https://www.econbiz.de/10015065120

Audit quality : association between published reporting errors and audit firm characteristics

Tritschler, Jonas - 2014

Persistent link: https://www.econbiz.de/10010235935

Independent audit quality and corporate cash holdings

Chau, Ka Yin - In: Finance research letters 58 (2023) 2, pp. 1-6

Persistent link: https://www.econbiz.de/10014583772

What makes consumers attitudinal loyalty on ride-hailing services? : an investigation Indonesian consumers' perceived safety in using ride-hailing apps

Ricardianto, Prasadja; Ikhsan, Ridho Bramulya; … - In: Journal of open innovation : technology, market, and … 10 (2024) 2, pp. 1-10

Ride-hailing services are a component of the transportation system in many developing countries due to limitations in public transportation services. However, incidents still often occur that are detrimental to passenger safety. Therefore, this research aims to analyze the impact of service...

Persistent link: https://www.econbiz.de/10014583932

The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction

Lim, Sarah; Van Osselaer, Stijn M. J.; Goodman, Joseph K.; … - In: Journal of retailing 100 (2024) 2, pp. 316-329

Persistent link: https://www.econbiz.de/10015065226

The influences of hotel employees' service innovativeness on brand image and loyalty

Chen, Wen-Jung - In: International journal of services and operations … 48 (2024) 2, pp. 176-191

Persistent link: https://www.econbiz.de/10015065224

Does the leverage of a company differ when led by a CEO from a reputable university?

Doddy Setiawan; Harymawan, Iman; Adhariani, Desi; Arif … - In: Journal of open innovation : technology, market, and … 10 (2024) 2, pp. 1-9

This study investigates the influence of the educational background of Chief Executive Officers (CEOs) from reputable universities on corporate leverage. Company leverage is an important financial policy that determines a company's success. A review grounded in upper echelons theory indicates a...

Persistent link: https://www.econbiz.de/10014583966