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The dehumanization of service robots influences hospitality consumption emotion

Liu, Jingyu; Zhou, Lingxu; Liu, Yang; Liu, Deguang - In: International journal of hospitality management 119 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015069862

Service quality metrics in a teacher training program

Papadopoulou, Vassiliki - In: International journal of services, economics and management 15 (2024) 2, pp. 120-135

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Determining directions of service quality management using online review mining with interpretable machine learning

Shin, Jongkyung; Joung, Junegak; Lim, Chiehyeon - In: International journal of hospitality management 118 (2024), pp. 1-11

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Tech impact : maximizing perceived quality and usage of e-banking services

Sandhu, Supreet; Arora, Sangeeta - In: South Asian journal of management : SAJM 31 (2024) 2, pp. 130-146

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Evaluating the performance of external auditor during COVID-19 : the case of dysfunctional audit behaviour in Indonesia

Wiyantoro, Lili Sugeng; Chen, Yan; Liu, Yuanyuan - In: Cogent business & management 10 (2023) 2, pp. 1-58

We investigate the factors impacting dysfunctional audit behaviour (DAB) in audit companies in Indonesia during COVID-19. We additionally examine at how organisational commitment (OC), employee performance (EP), and turnover intention (TI) play a role as mediators in the relationship between...

Persistent link: https://www.econbiz.de/10014503232