The implications of government policy for public sector catering employees are considerable. Pay, conditions of service, hours of work, the effort‐bargain and staffing levels have all been altered to the general detriment of catering workers. There is now greater flexibility of working...

Drawing on research conducted over a number of years in a range of different organisations, how payment systems can be designed and implemented to increase the likelihood of success is explained. In addition, it is suggested that a participative approach to change can produce beneficial...