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The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam; Esmaeilpour, Reza; Akbari, Mohsen - In: Journal of financial services marketing 29 (2024) 1, pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
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Virtual atmosphere : the effect of pleasure, arousal, and delight on word-of-mouth
Loureiro, Sandra Maria Correia; Ribeiro, Lara - In: Journal of promotion management : JPM 20 (2014) 4, pp. 452-469
Persistent link: https://www.econbiz.de/10010489058
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A study on the antecedents and consequences of customer delight
Dey, Soma; Ghosh, Sanjukta; Datta, Biplab; Barai, Parama - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 47-61
Persistent link: https://www.econbiz.de/10011729369
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
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Satisfaction or delight? A cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of Hospitality and Tourism Insights 6 (2023) 5, pp. 2646-2667
(LTO) on the loyalty building process. In addition, this analysis delves into the role of customer satisfaction and delight …. Findings The results reveal that customer satisfaction and delight are two key antecedents to the process of building loyalty … in the dining experience on the development of loyalty to a restaurant. Design/methodology/approach This study advances a …
Persistent link: https://www.econbiz.de/10014873735
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Measurement and impact of customer experience in banking sector
Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013