Qu, Xiuli; Peng, Yidong; Kong, Nan; Shi, Jing - In: Health Care Management Science 16 (2013) 3, pp. 197-216
In this paper, we propose a two-phase approach for designing a weekly scheduling template for outpatient clinics providing multiple types of services. In many outpatient clinics, various service types are categorized to address the operational challenge of substantial changeover time between...