This paper examine the role of social networks as mediating factors in the relationship between diversity and work team effectiveness. These effects were tested with a sample of 71 organizational teams. Results show that the degree of diversity in a team influences the density and centralization...

(WP30/02 Clave pdf) The success of any product depends essentially on the response of this products to customer expectations. The companies that accurately respond to consumer needs take a crucial market leadership in an environmental characterized for high competitive, resulting from high...

We developed a four-stage model on the strategic evolution of organizations and their respective restructuring. This model follows the pioneering work done by Chandler and has been applied in organizations operating in Latin America whose objective is to create social value. We found the...

(WP07/02 Clave pdf) One important reason behind total quality management implementation failure has been attributed to the poor understanding of the interdependence between quality management practices and competitive capabilities. Despite, ample literature on total quality management (TQM)...

(WP06/02 Clave pdf) The increasing complexity of a manufacturer´s environment is driving the evolution of the industrial management mindset towards a new post-industrial management paradigm. More and more it is becoming critical for a manufacturer´s competitiveness and survival to...

(WP 11/04 Clave pdf) As innovation and technology management grow in complexity the need for inter-organizational cooperation increases.Part of this cooperation requires the understanding of how knowledge management and learning processes may function to support a successful research and...

(WP 03/04 Clave pdf) Previous studies have reported mixed results with regard to the success of technical trading rules.Studies that provide positive evidence are [Brock et al (1992), Karjalainen (1994), Bessembinder et al (1995),Mills (1997), and Fernandez et al (1999)]. Studies rejecting the...

(WPE14/02 Clave pdf) El comercio entre empresas a través de Internet, o comercio B2B, es un área de desarrollo incipiente en el que muy pocas cosas están demostradas. Las propuestas de valor para las empresas inciden en áreas como la formación de mercados más eficientes, acceso a más...

This study explores the challenge of capturing talent from both the political and the management level in Western Europe. It begins by identifying the special characteristics of Generation Y: those born since 1980 and recently joining national labor forces. It then evaluates the rigidity of...

Lean thinking has proved to be successful in improving results in industry. Services could benefit from this approach too. The success of lean thinking depends on the appropriate identification and elimination of waste. This paper describes the work carried out in identifying and analysing waste...