hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors … successfully implemented in these three hotels. The human resource focus factor was less successfully integrated into these hotels …’ operations. Although the three hotels claimed that they managed their processes effectively, these processes were not aswell …

Using empirical data from interviews among leading hotels in Slovakia, this paper sets out to explore recent …

management practices, this group of hotels engaged in value extraction rather than value creation as a way of maximizing the …

purpose ofproposing a method to assist hotels in identifying attributes increasingcustomer loyalty. …