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Technology and empowerment in Danish insurance companies
Nielsen, Jorn Flohr; Blandfort, Jon; Langer, Frederik; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 118-140
the job enrichment sense and perceived performance based on survey and interview data from the Danish insurance industry …. The results indicate that empowerment initiatives in insurance companies, unlike in banks, are insignificantly associated …
Persistent link: https://www.econbiz.de/10008580394
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Information and Communication Technologies for Health Systems Strengthening
Otto, Kate; Shekar, Meera; Herbst, Christopher H.; … - Economics Research, World Bank Group - 2015
Information and communication technologies (ICT) for health or eHealth solutions hold great potential for generating systemic efficiencies by strengthening five critical pillars of a health system: human resources for health, supply chain management, health care financing, governance and service...
Persistent link: https://www.econbiz.de/10011203188
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Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88
Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected … most important toward assessing the performance of SDTs offered by banking institutions. Customer views are plotted onto … importance-performance grids which offer banking strategists a straightforward, graphic illustration of service factors that …
Persistent link: https://www.econbiz.de/10008580352
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The service quality of e-banks: an exploratory study
Gerrard, Philip; Cunningham, J. Barton - In: International Journal of Financial Services Management 1 (2005) 1, pp. 102-117
This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...
Persistent link: https://www.econbiz.de/10008580354
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Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88
Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected … most important toward assessing the performance of SDTs offered by banking institutions. Customer views are plotted onto … importance-performance grids which offer banking strategists a straightforward, graphic illustration of service factors that …
Persistent link: https://www.econbiz.de/10005753769
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The service quality of e-banks: an exploratory study
Gerrard, Philip; Cunningham, J. Barton - In: International Journal of Financial Services Management 1 (2005) 1, pp. 102-117
This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...
Persistent link: https://www.econbiz.de/10005753771
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"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh; Kulshreshtha, Kushagra; Tripathi, Vikas - In: Asia-Pacific journal of business administration 14 (2022) 4, pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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How perceived security appears in the commercialisation of internet banking
Mattila, Anssi; Mattila, Minna - In: International Journal of Financial Services Management 1 (2005) 1, pp. 89-101
Security has been widely recognised as one of the main barriers to the adoption of internet innovation. Many studies suggest that firms operating on the internet must first convince their customers about the security of internet as a medium. This paper presents empirical evidence that Finnish...
Persistent link: https://www.econbiz.de/10005544000
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How perceived security appears in the commercialisation of internet banking
Mattila, Anssi; Mattila, Minna - In: International Journal of Financial Services Management 1 (2005) 1, pp. 89-101
Security has been widely recognised as one of the main barriers to the adoption of internet innovation. Many studies suggest that firms operating on the internet must first convince their customers about the security of internet as a medium. This paper presents empirical evidence that Finnish...
Persistent link: https://www.econbiz.de/10008580367
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The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence; Thenmozhi, M. - In: International journal of business information systems : … 17 (2014) 2, pp. 198-220
Persistent link: https://www.econbiz.de/10010478605