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How can employee engagement be improved at the RRG Group? Part 2

Evans, Cheryl; Redfern, David C. - In: Industrial and Commercial Training 42 (2010) 6, pp. 330-334

engagement such as communication, remuneration, the branch induction process and work/life balance. Practical implications – The …

Persistent link: https://www.econbiz.de/10014755508

Effective time management for improved performance

Jones, Lyndon; Hood, Penny - In: Industrial and Commercial Training 42 (2010) 7, pp. 386-388

regard to new technologies, and how these may impact on concentration, face‐to‐face communication and styles of learning. It … staring at computer screens. Research shows that over one‐quarter of recipients of e‐mails misunderstood the communication …

Persistent link: https://www.econbiz.de/10014755519

The four challenges

Edgelow, Chris - In: Industrial and Commercial Training 43 (2011) 1, pp. 17-24

, transition and communication, the paper outlines specific actions leaders at all levels must undertake to lead change …

Persistent link: https://www.econbiz.de/10014755522

Business training for foreign students in UK

Hurn, Brian J. - In: Industrial and Commercial Training 43 (2011) 1, pp. 41-48

Purpose – This paper seeks to highlight the differences foreign personnel undergoing business training in the UK may encounter because of the different teaching and learning environments in their home country as opposed to those they will experience in the UK. It aims to include research in...

Persistent link: https://www.econbiz.de/10014755525

Transforming individual performance: the discovery that delivers fulfilling, successful lives

Eales‐White, Rupert - In: Industrial and Commercial Training 44 (2012) 5, pp. 290-295

Purpose – The purpose of this paper is to detail the discovery of the Fourth Law of Iceberg Communication Theory …. Design/methodology/approach – The paper sets out Iceberg Communication Theory and the three existing laws, and details the …

Persistent link: https://www.econbiz.de/10014755612

DEVELOPING CUSTOMER CARE TRAINING PROGRAMMES

Clutterbuck, David - In: Industrial and Commercial Training 20 (1988) 6, pp. 11-14

customer care and communication. …

Persistent link: https://www.econbiz.de/10014757073

Happy talk : is common diversity rhetoric effective diversity rhetoric?

Leslie, Lisa M.; Flynn, Elinor; Foster-Gimbel, Olivia A.; … - In: Academy of Management journal : AMJ 67 (2024) 3, pp. 595-624

Persistent link: https://www.econbiz.de/10014637613

The role of mass communication methods in the development of tourism industry in Iran

Zamani, Mahmoud; Valmohammadi, Changiz - In: Industrial and Commercial Training 46 (2014) 6, pp. 315-320

Purpose – The purpose of this paper is to investigate the role of new methods of mass communication (employing customer … generalizability of the obtained results. Also, to better clarify the role of mass communication methods, it is recommended similar …

Persistent link: https://www.econbiz.de/10014758254

Factors that impact the success of an organizational change: a case study analysis

Appelbaum, Steven H.; Cameron, Aleksey; Ensink, Floris; … - In: Industrial and Commercial Training 49 (2017) 5, pp. 213-230

this organization, can be improved through increasing formal and informal communication, creating adaptive organizational … address communication, organizational systems and culture to improve employees’ commitment to change. …

Persistent link: https://www.econbiz.de/10014758318

Tools and techniques to boost the eloquence of your body language in public speaking

Rao, M.S. - In: Industrial and Commercial Training 49 (2017) 2, pp. 75-79

Purpose The purpose of this paper is to offer tools and techniques to boost the eloquence of your body language in public speaking. Design/methodology/approach The paper explains the importance of body language to influence and inspire others. It offers tools while speaking on microphone. It...

Persistent link: https://www.econbiz.de/10014758403