Pipan, Karmen Kern; Gomiscek, Boštjan; Mayer, Janez - In: Journal for East European Management Studies 17 (2012) 3, pp. 313-332
This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical … methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM … benchmarking, peer assessment, participation in quality and excellence awards, knowledge sharing, self-assessments and financial …