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Klein and Romero’s (2007, Econ Journal Watch) use of the terms “theory†and “model†seems at considerable variance from other common uses, suggesting that divergent usage by economist-authors may confront readers with substantial ambiguity. Clarity and understanding...
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in your explanation? We examine the 66 regular articles appearing in the 2004 issues of Journal of Economic Theoryâ …
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Purpose The purpose of this paper is to examine the effect of explanation on customer satisfaction in the service …. Findings Results reveal that all four dimensions of explanation have significant partial mediating effect on repurchase …, as it supports the role of using explanation as a practical tool for fostering positive and profitable outcomes like …
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to the success of an explanation of why a service failed: the adequacy of information provided and role of the person … outcome is when the manager (vs the frontline employee) provides a full explanation (vs limited explanation) of the mishap … involving an explanation only are best received when the manager provides the customer a full account of what went wrong …
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