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The Protection of Women Aganist Sexual Harassment at Work Place Bill, 2010
eSocialSciences; Parliamentary Research Service PRS - 2011
The Bill lays down the definition of sexual harassment and seeks to provide a mechanism for redressing complaints. …
Persistent link: https://www.econbiz.de/10009323762
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Relationship between service gap and perception for mapping of quality attributes into four service quality factors
Sia, Mal-Kong - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 36-61
complaints and compliments, have been used to identify its factor structure. This paper proposes the relationship between service …
Persistent link: https://www.econbiz.de/10009353001
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An Assessment of Recovsat Utilization for Different Service Typologies
Costa, Ana Cristina; Puga-Leal, Rogério; Pereira, … - In: Quality Innovation Prosperity 16 (2012) 2
consequences of complaints in several categories of services. A Factor Analysis is performed in the second stage to compare the …
Persistent link: https://www.econbiz.de/10010607480
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Towards an effective taxpayer complaint handling mechanism : the case for a tax ombudsman in uganda
Rukundo, Solomon - 2023
Persistent link: https://www.econbiz.de/10014249953
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Human talent management and corruption control : the effect of the new talents in government control program on the detection of corruption in Peru
Pierri, Gastón; Lafuente, Mariano - 2022
Persistent link: https://www.econbiz.de/10014318709
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Establishing grievance redressal system in effective service delivery : a case study of the Sehat Sahulat Program (SSP) in Pakistan
Farooq, Shujaat; Kunwal, Nabila - 2022
Persistent link: https://www.econbiz.de/10014320133
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Whose financial grievances go unobserved?
Balasubramaniam, Vimal; Sane, Renuka; Sharma, Srishti - In: Journal of Asian economics 89 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014482775
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An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Uppal, Rajinder Kumar; Singh, Dharminder - In: Finance India : the quarterly journal of Indian … 37 (2023) 2, pp. 359-381
Persistent link: https://www.econbiz.de/10014419232
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Return on investment of complaint management : a review and research agenda
Carlson, Jamie; Sourdin, Tania; Armstrong, Christine; … - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 4, pp. 350-360
Persistent link: https://www.econbiz.de/10014381409
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Commentary: the unintended consequences of digital service technologies
Rosenbaum, Mark; Walters, Gabby; Edwards, Karen; … - In: The journal of services marketing 36 (2022) 2, pp. 97-109
Persistent link: https://www.econbiz.de/10013407398