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Handbook of Marketing and Selling Bank Services

Cheese, John; Day, Abby; Wills, Gordon - In: International Journal of Bank Marketing 6 (1988) 3, pp. 3-186

An updated version of the original (1985) text, the book covers all aspects of marketing and selling bank services: the … role of marketing; behaviour of customers; intelligence, planning and organisation; product decisions; promotion decisions …

Persistent link: https://www.econbiz.de/10014760460

Banking Behaviour in an Arabian Gulf Country: A Consumer Survey

Yavas, Ugur - In: International Journal of Bank Marketing 6 (1988) 5, pp. 40-48

This is a report of a survey examining key aspects of Saudi Arabian banking behaviour such as a bank's experience, reputation, service, personnel quality, location. The services that account‐holding customers use are examined and their satisfaction with financial, social and security risks are...

Persistent link: https://www.econbiz.de/10014760469

Turning Information into a Strategic Marketing Weapon

Pottruck, David S. - In: International Journal of Bank Marketing 6 (1988) 5, pp. 49-56

In this article the author considers the role of information in the development of marketing programmes. He highlights …

Persistent link: https://www.econbiz.de/10014760470

Where US Banks Need Marketing Training

Michell, Paul; Lung, Lauren - In: International Journal of Bank Marketing 7 (1989) 1, pp. 28-31

A study of New York corporate banking is described. Twelve major marketing issues are identified and the role of … marketing training in providing banks with the managerial proficiency for tackling them is assessed. Training is seen by banks … to be of particular value in developing marketing plans and competitive strategies, for improving presentation skills and …

Persistent link: https://www.econbiz.de/10014760476

Marketing Bank Services: An Analytical Model for a Trust Referral Programme

Kauffman, Craig L.; Yucelt, Ugur - In: International Journal of Bank Marketing 7 (1989) 2, pp. 28-31

A marketing programme for the financial services industry is presented and, specifically a model developed which could …

Persistent link: https://www.econbiz.de/10014760481

Innovation adoption across self-service banking technologies in India

Kaushik, Arun Kumar; Rahman, Zillur - In: International Journal of Bank Marketing 33 (2015) 2, pp. 96-121

Marketing wishes to retract the article Kaushik, A.K. and Rahman, Z. (2015), “Innovation adoption across self-service banking … technologies in India”, published in International Journal of Bank Marketing , Vol. 33, No. 2, pp. 96-121. It has come to our …), “Self-service technology adoption: comparing three technologies”, Journal of Services Marketing , Vol. 19 No. 2, pp. 103 …

Persistent link: https://www.econbiz.de/10014760538

A socio-technical perspective on social media adoption: a case from retail banking

Durkin, Mark; Mulholland, Gwyneth; McCartan, Aodheen - In: International Journal of Bank Marketing 33 (2015) 7, pp. 944-962

Purpose – While technology continues to make a dramatic and profound impact in service industries and radically shapes how services are delivered relatively little is understood about the impact of advancing technology on customers; their expectations, perceptions and behaviours. As banking...

Persistent link: https://www.econbiz.de/10014760548

The dark side of trust and the light side of working alliances in financial services

Söderberg, Inga-Lill; E Sallis, James; Eriksson, Kent - In: International Journal of Bank Marketing 32 (2014) 3, pp. 245-263

psychological methods in marketing, and provides a partial answer to the difficulties of financial advice giving. …

Persistent link: https://www.econbiz.de/10014760590

Consumer preferences for banking technologies by age groups

Harris, Michael; Cox, K. Chris; Musgrove, Carolyn Findley; … - In: International Journal of Bank Marketing 34 (2016) 4, pp. 587-602

Purpose – The prevailing mindset is that younger people value and more readily adopt technology. The purpose of this paper is to determine if this is true with respect to banking practices. Design/methodology/approach – A survey was conducted to evaluate the importance of mobile, online, and...

Persistent link: https://www.econbiz.de/10014760704

The impact of insurance coverage on consumer utilization of health services

O'Connor, Genevieve Elizabeth - In: International Journal of Bank Marketing 33 (2015) 3, pp. 276-297

Purpose – The purpose of this paper is to identify how need for service, enabling factors and pre-disposing characteristics influences access to service. In addition, the authors seek to examine the moderating influence of pre-disposing variables on the relationship between insurance and...

Persistent link: https://www.econbiz.de/10014760766