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Customer Satisfaction and Link...
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Customer satisfaction
15,417
Kundenzufriedenheit
13,761
Service quality
6,409
Dienstleistungsqualität
6,221
Consumer behaviour
5,670
Relationship marketing
5,538
Konsumentenverhalten
5,508
Beziehungsmarketing
5,494
customer satisfaction
1,290
Satisfaction
1,103
Customer service
1,053
Job satisfaction
1,020
Arbeitszufriedenheit
1,019
Online retailing
1,014
Online-Handel
1,014
Kundenservice
996
Qualitätsmanagement
924
Quality management
899
Holiday behaviour
873
Urlaubsverhalten
873
Electronic Commerce
817
E-commerce
798
Emotion
796
Beschwerdemanagement
776
Complaint management
776
Confidence
712
Vertrauen
712
Einzelhandel
679
Retail trade
679
Tourism
677
Brand image
672
Markenimage
665
Verbraucherzufriedenheit
661
Brand management
655
Tourismus
655
Hotel industry
652
Hotellerie
648
Markenführung
646
service quality
633
satisfaction
630
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Undetermined
7,375
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2,771
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Article
13,545
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2,905
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13
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11
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10,710
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1,155
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382
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342
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342
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276
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240
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231
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122
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122
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106
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106
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101
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94
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77
case-report
75
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75
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65
review-article
56
review
42
viewpoint
33
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29
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28
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25
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20
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20
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20
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20
non-article
18
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13
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10
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14,751
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1,188
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510
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7
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2
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2
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2
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1
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1
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1
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Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Gustafsson, Anders
30
Ringle, Christian M.
28
Söderlund, Magnus
28
Usman, Osly
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
HAL
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
Université Paris-Dauphine (Paris IX)
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Maastricht School of Management (MSM)
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
ToKnowPress
2
University of Madras / Department of Commerce
2
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Published in...
All
Journal of retailing and consumer services
422
International journal of hospitality management
355
Journal of business research : JBR
302
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
109
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
89
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
International journal of services and operations management
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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Source
All
ECONIS (ZBW)
14,025
Other ZBW resources
1,496
RePEc
478
USB Cologne (EcoSocSci)
254
EconStor
113
BASE
76
USB Cologne (business full texts)
32
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1
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
2
Pillars of customer retention : an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention
Almohaimmeed, Bader
- In:
Serbian journal of management : an international …
14
(
2019
)
2
,
pp. 421-435
Persistent link: https://www.econbiz.de/10012139152
Saved in:
3
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
4
Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten
;
Verbeeten, Frank H. M.
- In:
European management journal
32
(
2014
)
3
,
pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
Saved in:
5
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
6
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
7
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
Saved in:
8
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
9
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
10
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
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