This paper aims to study the different models of implementing the internet in financial brokerage, especially in trying to identify the main factors that explain the success of Bankinter in this area of business. Bankinter's position, with respect to the other financial entities in the Spanish...

The financial services sector has recently undergone changes unprecedented in its history. Understanding customers' needs and values has become more important for financial institutions than ever before, not only due to the changing environment but also because of changed customer behaviour....

The financial services sector has recently undergone changes unprecedented in its history. Understanding customers' needs and values has become more important for financial institutions than ever before, not only due to the changing environment but also because of changed customer behaviour....

In this paper, we present our findings to develop an understanding of the effect of website usability, customer satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking users in Malaysia who represented the main banking...

This paper seeks to examine the impact of internet banking on banks' performance and also whether, among banks offering internet banking, those that have offered it for a relatively long time outperformed those that only recently began to offer it. Using the data on financial performance of 82...

This paper describes a comparative study about the issues in the current e-banking services among the young consumers between two nations: China vs. USA. As the attitude and usage of young consumers will be a good indicator for the trend of e-banking service in the future, and different cultures...

The internet is a rather new channel for Thai people to conduct banking activities. An existing model was used to evaluate the performance of internet banking in Thailand. This study reveals that a perception of insufficient security is the main factor that discourages people from using internet...

This paper describes an empirical study of investigating recent trend and development of the application of e-banking (banking though internet) in rural areas and its economic impact on local financial institutions. The data used in this research are collected through a web-based questionnaire...

Internet banking as a key component of e-finance has gained research attention. However, the research on developing countries is lacking. This paper investigates the factors that influence the consumer adoption of internet banking in Nigeria. The results show that the currently relevant factors...

The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS). A web survey was used with the subjects being internet banking users of Taiwanese banks. A total of 226 valid questionnaires were obtained with an 85% response rate. For the...