Purpose – The purpose of this research is to investigate online buyers' views for and against disintermediation of hotel reservation. Design/methodology/approach – A structured questionnaire was developed and a telephone survey was conducted in Hong Kong in March 2008. Findings – Empirical...

Purpose This study aims to examine the extant E-commerce performance literature to derive a coherent framework to further the understanding, identify research gaps and suggest potential future study directions. Design/methodology/approach Based on theoretical sampling (Corbin and Strauss, 2008),...

In this study, we compare the pricing behavior between online branches of traditional retailers (OBTRs) and online‐only retailers (ORs). Focusing on branded electronics sold online, we find that no significant pricing differences between ORs and OBTRs, but ORs seem to price slightly higher...

The purpose of this study is to examine differences in consumers’ perceptions of an acceptable price range and their responses to the advertised reference price in terms of internal reference price, price‐search intention, and perceived value between online and offline retail channels. This...

Purpose – This paper sets out to examine the factors influencing internet‐based e‐commerce in the electronic manufacturing companies in Malaysia. Design/methodology/approach – The sample data are derived from a questionnaire survey of 194 companies selected from the Federation of...

Purpose – Buyer trust is needed to begin any purchasing relationship whether the exchange is to take place online or offline. In the online environment, instilling trust is critical to the formation of a purchasing relationship owing to the perception of increased risk on the part of the...

Purpose – Using customers' evaluations of electronic service quality (e‐SQ), the purpose of this paper is to analyze internet buyer behavior and propose a typology of online buyers for wine web sites based on e‐SQ dimensions. Design/methodology/approach – In all, 1,813 French internet...

The Greater China region (China, Taiwan and Hong Kong) has more than 1.2 billion people, about one fifth of the world’s total population. This incredibly large market continues to modernize rapidly, and over the last five years, the region has maintained a very high economic growth rate in...

Electronic commerce (e‐commerce) is the new buzzword for doing business on the Internet. A main problem for business‐to‐business e‐commerce lies in the need for the information systems of the involved organizations to exchange meaningful information. For letting the information systems...

The Web has been a growing topic of interest since its introduction into the popular culture. This study examines the use of the Web by the Fortune Global 100 firms relative to the Fortune 100. It examines the firms’ desire and ability to communicate to and with individuals and organizations...