When a new technology is introduced in healthcare, especially one based on AI, it invites meticulous scrutiny. The COVID-19 pandemic has accelerated the adoption of chatbots in healthcare applications and as a result, careful consideration is required to promote their responsible use. To address...

As the numbers of people fleeing war, poverty, and environmental disaster reach unprecedented levels worldwide, states also step up their mechanisms of border control. In this, they rely on digital technologies, big data, artificial intelligence, social media platforms, and institutional...

Big data, surveillance and crisis management / by Kees Boersma and Chiara Fonio -- Social media and crisis management -- The use of social media for crisis management : a privacy by design approach / by Muhammad Imran, Patrick Meier and Kees Boersma -- Mining social media for effective crisis...

Einblick in unsere digitale Zukunft -- Digitale Fitness - nicht mehr als ein Muss -- Die Digitalisierung ist schneller als wir -- Eine kurze Geschichte der Kommunikation -- Plattformkapitalismus versus Industrie 4.0 -- Die Digitalisierung wird alles verändern -- Das Geheimnis der Algorithmen --...

Sind soziale Roboter verlässliche Partner? Fünf Dimensionen des Gelingens und Scheiterns -- Mittelpunkt Mensch? Die Toxik der neuen Arbeitswelt -- Toxische Online-Kommunikation: Auswirkungen und Perspektiven -- Verlässliche Kooperation mit Künstlicher Intelligenz als neuem Akteur in...

This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. It discusses the differences between traditional and online WOM. The...