E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

Grundlagen des Public Managements -- Kontexte des Public Managements -- Reformen zur Modernisierung öffentlicher Verwaltungen -- Strategische Dimension des Public Managements -- Strukturelle Dimension des Public Managements -- Finanz- und Leistungsdimension des Public Managements -- Kulturelle...