Hochschild, Arlie Russell - 2012
emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve … the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated … Commercial Uses -- 7 Between the Toe and the Heel: Jobs and Emotional Labor -- 8 Gender, Status, and Feeling -- 9 The Search for …