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Service management
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8
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5
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Freiling, Jörg
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Eric Cuvillier <Firma>
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Erich-Gutenberg-Arbeitsgemeinschaft Köln
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SpringerLink / Bücher
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Journal of service management
33
International journal of hospitality management
32
Forum Dienstleistungsmanagement
28
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
Springer eBook Collection
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
International journal of quality and service sciences
11
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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Journal of retailing and consumer services
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Lehrbuch
9
Services marketing quarterly
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Wissenschaft & Praxis
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Journal of business research : JBR
8
Public management review
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Research
8
Service science, management and engineering : education for the 21st Century
8
The journal of business & industrial marketing
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Service Management
6
Journal of hospitality marketing & management
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ECONIS (ZBW)
1,643
BASE
119
RePEc
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Other ZBW resources
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7
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71
The role of line managers as human resource agents in fostering organizational change in public services
McGuire, David
;
Stoner, Leanna
;
Mylona, Smaro
- In:
Journal of change management : an international journal
8
(
2008
)
1
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003739263
Saved in:
72
From change manegement to change leadership : embracing chaotic change in public service organizations
Karp, Tom
;
Helgø, Thomas I. T.
- In:
Journal of change management : an international journal
8
(
2008
)
1
,
pp. 85-96
Persistent link: https://www.econbiz.de/10003739266
Saved in:
73
Strafe oder Anreiz : eine empirische Untersuchung zur Kundensteuerung in der Airline-Branche
Heé, János
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003739402
Saved in:
74
Dienstleistungslogistik
Moroff, Gerhard
- In:
Intensivtraining Produktion, Einkauf, Logistik und …
,
(pp. 126-134)
.
2008
Persistent link: https://www.econbiz.de/10003740717
Saved in:
75
Implementation governance across complex solution landscapes
Gulledge, Thomas R.
;
Huntington, Gregory
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 225-247
Persistent link: https://www.econbiz.de/10003741717
Saved in:
76
Special issue on hospitality management in China
Wang, Youcheng
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003742783
Saved in:
77
Optimal service policies under learning effects
Ryder, Geoffrey S.
;
Ross, Kevin G.
;
Musacchio, John T.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 631-651
Persistent link: https://www.econbiz.de/10003765121
Saved in:
78
Analyzing information flows in service networks
Rosenkranz, Christoph
- In:
Dienstleistungsmodellierung : Methoden, Werkzeuge und …
,
(pp. 35-52)
.
2008
Persistent link: https://www.econbiz.de/10003766561
Saved in:
79
Connecting research, teaching and the student experience in innovative ways through participation at major sports events
Fournier, Herve
;
Velo, Veronica
- In:
Journal of business case studies
4
(
2008
)
4
,
pp. 17-31
Persistent link: https://www.econbiz.de/10003767749
Saved in:
80
Connecting research, teaching and the student experience in innovative ways through participation at major sports events
Velo, Veronica
;
Fournier, Herve
- In:
Journal of business case studies
4
(
2008
)
7
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003767993
Saved in:
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