This paper reviews some issues relevant to the delivery of public services. Itreviews some of the debates and flags some issues that are significantworldwide, especially in Africa. It emphasises how the debate has movedalong in terms of defining the relative responsibilities of the public...

Based on outcomes for residents and qualitative studies, it is widelythought that public services meet the needs of residents less well indeprived areas, and that this is due to both the demands placed onservices being greater and the services themselves being of a lowerquality. This paper looks...

This report grew out of various needs. First, the aim to demonstrate undergraduate stu-dents the differentiation of the German public service necessitated the development of the multi-dimensional graph we repeatedly employ here (see 1.4). Second, international scientific exchange made it clear...

Die Kommunen wollen öffentlicheDaseins vorsorge, wirtschaftliche Leistungsfähigkeit,Klimaschutz, Beschäftigungspolitikund regionale Wirtschaftsförderung untereinen Hut bringen. Nur eine ausgewogeneBerücksichtigung wirtschaftlicher, politischer,sozialer und ökologischer Kriterien bei...

1. Öffentlicher Dienstleistungssektor im UmbruchDer öffentliche Dienstleistungssektor, der inDeutschland im internationalen Vergleich(noch) einen hohen Anteil an der Dienstleistungswirtschaftaufweist, befindet sich imUmbruch. Seit Ende der 1970er Jahre wirdweiten Bereichen der öffentlichen...

The Small Business Service commissioned BMRB Social Research to conduct a qualitative study to explore the small business experience of interacting with government services. The research is designed to map the channels of information and support used by small businesses, to explore their...

The Small Business Service (SBS) defines small businesses’ experience of government services as any interaction they may experience with government, including tax and regulatory transactions and guidance, business support, selling to government, and consultations. The government’s main...

In practice the ability to find the right Web service decides between a functionality being implemented anew and at least the possibility of executing it via a service. This report evaluates existing public portals for Web service discovery with respect to their characteristics and their...

Im Vordergrund der vorliegenden Arbeit stehen zunächst die Beurteilung der Effektivität und Effizienz von öffentlichen Leistungsprogrammen. Dabei sind neben Informationen über den Wert der verbrauchten Ressourcen auch nicht-finanzielle Informationen, insbesondere Zeit- und...