Frontmatter -- Geleitwort des Herausgebers / Staehle, Wolfgang H. -- Vorwort -- Inhaltsverzeichnis -- A. Einführung: Zur Existenz von Spielräumen in der Arbeits- und Organisationsgestaltung -- I. Empirische Belege und theoretische Argumente für die Existenz von Organisationsspielräumen --...

How can businesses best tap diverse capabilities to generate new ideas, manufacture products, and properly execute strategy? In this groundbreaking, thoroughly researched book, organizational expert Charles Heckscher argues that, in a global network of creation and production, the dominant...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United...

This chapter reviews recent advances in the task model and shows how this framework can be put to work to understand the major labor market trends of the last several decades. Production in each industry necessitates the completion of a range of tasks, which can be allocated to workers of...