Business process management (BPM) is an important area of organizational design and an acknowledged source of corporate performance. Over the last decades, many approaches, methods, and tools have been proposed to discover, design, analyze, enact, and improve individual processes. At the same...

Globalization of the modern society as well as the increased consumer awareness have lead to the situation where every country in the world has growing needs for a reliable Quality Infrastructure (QI). In this context, the paper highlights the importance of the development of Quality...