One of the most effective solutions to sustain an organization in competitive environments is the strategy of continuous improvement. Consequently, the proposed strategy needs a continuous performance evaluation measurements. A solution to evaluate service quality measurements is to rank the...

Nowadays, organizations are trying to have, not only a competitive advantage in the market, but also in sustainable development. The purpose of this paper is to investigate the process of measuring organizations' sustainability using process-oriented indicators. The research seeks to address the...

The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as...

Purpose-Qualitydeteriorationinbananasalongthesupplychain(SC)duetocosmeticdamagehasbeena persistent challenge in Australia. The purpose of this paper is to investigate the incidence of cosmetic defectsin bananas across the post-harvest SC and determining the causesof thediminished fruitquality at...

Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to...

This research aims to determine factors affecting and the level of their influence on organizational structure, operating mechanism and audit quality in the Vietnamese market. In this paper, the methodology used by the authors is mixed method. Combination of the qualitative research method and...

Purpose: To developed and introduced a measurement scale that may be useful to assess the competitive priorities practices in the manufacturing industries. The objective is to investigate the competitive priorities domains' implementation and its defining measurement items emphasizing...

Purpose: The role of the top management in Quality Management System (QMS) is undeniable and emphasized by many researchers. On the other hand, the employees' involvement is recognized as one of the main prerequisites for improvement of QMS. Although investigated to a certain extent, the...

Purpose: The purpose of this paper is to analyze the conditions under which continuous improvement practices are developed and to determine what success factors and barriers affect the sustainability of these practices in order to establish strategies that reduce the risk of failure of...