Quality credit has attracted considerable interest in both academia and business world in recent years in China. This study aims to discuss the development of quality credit evaluation system, and then based on an Analytic Hierarchy Process (AHP) to construct an evaluation system for Internet...

Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sector, countries and spanning a range of sizes....

Purpose: Continuous improvement is a means of promoting and working through business excellence. However, due to the complexity of the implementation process, many companies fail. Some authors consider that this partly due to the lack of studies which develop and validate theoretical constructs...

Purpose: The purpose of this study is to give an insight into the practices of Moroccan industrial companies in the area of managing quality costs. Furthermore, it analyses how the quality costing system (QCS) implementation and sophistication differentiate according to a number of variables...

Purpose: Human factors play an inevitable role in maintenance activities, and the occurrence of Human Errors (HEs) affects system reliability and safety, equipment performance and economic results. The high HE rate increased researchers' attention towards Human Reliability Analysis (HRA) and HE...

Purpose: the aim of this paper is to minimize the risks of new product development and shorten time-to-market, particularly for high-tech enterprise where the complexity of the product generate vast amount of failure mode. Design/methodology/approach: first, the concept of Critical Consideration...

This paper deals with a two-layer supply chain composed of one manufacturer and one retailer for single-type product. The demand function of the end customers depends on quality, warranty, and sales price of the product. The profit functions of the manufacturer and the retailers are maximized...