Mehra, Satish; Hoffman, Joyce M.; Sirias, Danilo - In: International Journal of Operations & Production Management 21 (2001) 5/6, pp. 855-876
Total quality management (TQM) has been acclaimed as an organizational philosophy to enhance global competitiveness. Will TQM continue to be a management philosophy of the future in same shape, size, and design? This paper, through literature search and using field experts, identifies the future...