ch. 1. Hoshin Kanri : an overview -- ch. 2. Creating the vision -- ch. 3. Strategy and tactics -- ch. 4. Driver policies, becoming fit, fast, lean and hungry? -- ch. 5. Driver measures to KPIs -- ch. 6. Benchmarking -- ch. 7. Prioritising KPIs and cost of poor quality -- ch. 8. Risk management...

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only...