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Bruhn, Manfred
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Stauss, Bernd
87
Kumar, V.
84
Corsten, Hans
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73
Huber, Frank
68
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67
Meffert, Heribert
67
Devadasan, S. R.
60
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60
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58
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57
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56
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56
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55
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54
Edvardsson, Bo
52
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Talib, Faisal
52
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51
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49
Ahlert, Dieter
47
Dale, Barrie G.
47
Kleinaltenkamp, Michael
47
Piller, Frank T.
47
Krafft, Manfred
46
Grönroos, Christian
45
Gustafsson, Anders
44
Leimeister, Jan Marco
44
Svensson, Göran
42
Witell, Lars
42
Palmatier, Robert W.
41
Shahin, Arash
41
Kamiske, Gerd F.
40
Reichwald, Ralf
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39
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Springer-Verlag GmbH
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Nomos Verlagsgesellschaft
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Shaker Verlag
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London School of Economics and Political Science
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9
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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SpringerLink / Bücher
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International journal of productivity and quality management : IJPQM
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The TQM journal : the international review of organizational improvement
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International journal of production economics
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European journal of operational research : EJOR
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International journal of six sigma and competitive advantage : IJSSCA
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Journal of the Academy of Marketing Science
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Journal of service research : JSR
180
Journal of strategic marketing
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Gabler Edition Wissenschaft
172
International journal of contemporary hospitality management
167
International journal of electronic customer relationship management : IJECRM
152
International journal of services and operations management
152
Tourism management : research, policies, practice
145
International journal of quality and service sciences
144
Journal of hospitality marketing & management
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Cogent business & management
139
Journal of marketing
139
Springer eBook Collection / Business and Economics
134
Services marketing quarterly
129
Journal of travel and tourism marketing
126
Journal of retailing
123
Springer eBook Collection
123
Psychology & marketing
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European journal of marketing : EJM
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USB Cologne (business full texts)
406
RePEc
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EconStor
190
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137
ArchiDok
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date (oldest first)
1
Kunden- und Servicemanagement : erfolgreich der Servicewüste entgehen
Call, Guido
-
2008
Persistent link: https://www.econbiz.de/10003719515
Saved in:
2
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
5
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
6
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2009
-
2. Aufl.
Persistent link: https://www.econbiz.de/10003804067
Saved in:
7
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
8
Interaktionen im Dienstleistungsbereich
Bruhn, Manfred
(
contributor
)
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001491298
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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