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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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The service bullwhip effect
Akkermans, Henk; Voss, Christopher A. - In: International journal of operations & production … 33 (2013) 6, pp. 765-788
Persistent link: https://www.econbiz.de/10009764261
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The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui; Voss, Christopher A. - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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The same old methodologies? : perspectives on OM research in the post-lean age
MacCarthy, Bart; Lewis, Michael; Voss, Christopher A.; … - In: International journal of operations & production … 33 (2013) 7, pp. 934-956
Persistent link: https://www.econbiz.de/10010196548
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Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
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Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min; Zhao, Xiande; Voss, Christopher A.; Zhu, Guilong - In: International journal of production economics 171 (2016), pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
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Strategically flexible production: the multi-focused manufacturing paradigm : a review and outlook
Voss, Christopher A. - In: A journey through manufacturing and supply chain …, (pp. 41-69). 2016
Persistent link: https://www.econbiz.de/10011554112
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Success and failure in advanced manufacturing technology
Voss, Christopher A. - In: International journal of technology management : IJTM 3 (1988) 3, pp. 285-297
Persistent link: https://www.econbiz.de/10001052511
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Implementation: a key issue in manufacturing technology : the need for a field of study
Voss, Christopher A. - In: Research policy : policy, management and economic … 17 (1988) 2, pp. 55-63
Persistent link: https://www.econbiz.de/10001042849