Every now and then a disruptive event happens, such as the invention of the internet,that changes markets, industries, even societies. Successful well-managed companiesthrive in mature markets by focusing on doing what they do, just a little bit better.Consequently, when a disruptive event, such...

Organisational ambidexterity is the difficult act of balancing two diametrically opposedorganisational qualities – adaptability and alignment. Adaptability is about focusing onthe future. It is the ability to respond to change, to be nimble, to progress. Alignmentis about maximising the...

Offshoring – the practice of sourcing business services fromoverseas – ignites controversy. The loss of UK jobs in businessservices to foreign providers makes headline news. Theimplication is that the UK has become less competitive in thebusiness services market. But what is the reality?...