wahrgenommene Performance sowie erwartete Serviceleistungen,wie z. B. eine transparente Berichterstattung. Dabei sind die Ansprüche …

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

paper develops a conceptual framework of actors andtheir roles in an open innovation system for a networked ecosystem of Web …-services. The frameworkillustrates how open innovation can be implemented in a Web-service ecosystem to increaseinnovation … performance. Simultaneously this research closes a conceptual gap in current reasoningabout Web-service ecosystems that neglects …

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the … the content ofinnovation and the process of innovation including organisation for innovation.Studying innovation in … experiential services facilitates wider reflection on thesubject of service innovation.[...] …

importance for radical innovation significantlydetermines both, choice of users integrated as well as choice of integration …

innovation and protection activities of service companies. In fact, previous analysesreveal that the protection topic is … conceptual frame has been developed in order toinvestigate deeper knowledge about service innovation protection... …