A significant part of the activity of the UK Department Of Trade and Industry (DTI) is concerned with enhancingbusiness access to, and use of, external sources of knowledge and expertise. In March 2005 the DTI, recognising theneed for a synthesis of available evidence, conceived and commissioned...

Design – the purposive application of creativity to all the activities necessary to bringideas into use either as product (service) or process innovations1 – could and shouldmake and important contribution to the performance of every firm. The designprocess is inextricably linked with...