This paper presents a discourse for embedding the new discipline of service science. It argues for service science to be free of the paradigmatic research influences of existing disciplines and propose service science as an integrative discipline of engineering, technological and, social...

This report summarises the research findings from a study into how the successfulintroduction of innovation in motorsport is organised and managed.The motorsport industry is a good example of how creativity, engineering,manufacturing and support services can be combined to produce world...

Organisational change is a fact of business life. With globalisation, increasedcompetition, and improved technology, organisations are moving towards flatterorganisational models.Managing the type of fundamental changes involved in moving from a hierarchical toa flatter organisational structure,...

For SMEs, interaction with the local subsidiaries of multinational corporations (MNCs)provides tremendous opportunities for collaborative innovation which may formthe basis for internationalisation, providing resources not normally available, andbestowing credibility and legitimacy which would...

The fact that China is an increasingly attractive market and a magnet for foreigndirect investment is not news. The unprecedented rise of foreign direct investmentinto China – now running at over $60 billion a year – has created the largest array ofinternational mergers and acquisitions,...

In a fast moving world, one of the biggest challenges facing organisations is dealingwith discontinuous innovation (DI). Most organisations understand that innovation isan organisational imperative. They learn to listen to customers and constantly evolvetheir existing products and services,...

The Human Resources (HR) profession is going through possibly the most significantperiod of upheaval since it became established as a distinct organisational function.The principle reason for this is the impact of Human Resource Outsourcing (HRO),part of a widespread move to outsource business...

Meetings, an understudied aspect of organisational life, play a key role in theformulation of strategy and strategic change within organisations. More importantly,the likelihood of proposals for strategic change being made, and how those proposalsare received in the wider organisation, depends...

This briefing examines the international success of British companies in the contextof the industries that they operate in. It does this by measuring international successusing global market share and international revenues and combining these in a matrixto create a visual representation of...

We live in a world that moves at a bewildering speed. At work we are bombardedby information. There is written information in the form of reports, team workingdocuments, schedules, regulations, emails and much more. Not to forget all theinformation provided verbally in meetings and other face to...