The paper investigates the specific challenges created by new online services and delivery methods with regard to the protection of consumers interests. By means of a survey of a representative sample of online consumers in five EU countries, the authors found a high degree of interest in young...

ICTs open up radically new ways in which to address the basic challenges of regional development in the Knowledge-Based Society. The transformative potential of ICTs resides, in particular, in the way they enable networking, learning and innovation, and empowerment. A horizontal theme that runs...

In order to explore to what extent existing online taxation services arelikely to meet interest on the part of end users, this chapter uses data from arepresentative population survey caried out in 2005 in nine EU Member States.By applying a so-called Access-Competence-Motivation model, the...

eHealth for Safety is a European study that addressed research and technology development (RTD) needs that arise from the potential contributions of information and communications technologies (ICT) applications to enhancing both patient safety and health systems’ risk management.The study had...

In Germany, multi-locational eWork continues to spread against a background of a growing need for more flexible forms of labour deployment. However, the potential of eWork to contribute to better work/life balance and to increasing workforce participation (by women and older people) is not fully...

The health systems of the European Union are a“fundamental part of Europe's social infrastructure”.eHealth, defined in a holistic fashion as encompassinginformation and communication technology (ICT)-enabled solutions providing benefits to health, be itat the individual or at the societal...

This paper analyses key issues towards a research roadmap for eHealth supported patient safety. The raison d'etre for research in this area is the high number of adverse patient events and deaths that could be avoided if better safety and risk management mechanisms were in place. The benefits...

Wenn im Zuge des Wandels der Industrie- zur Informationsgesellschaft die Verbreitung von Informations- und Kommunikationstechnologie (IKT) in nahezu allen Bereichen des gesellschaftlichen und politischen Lebens fortschreitet, wenn mehr und mehr Informationen und Dienste über die neuen Medien...

As the Information Society turns from a concept to a European reality, the question of ensuring the accessibility and inclusiveness of such a society besomes impossible to ignore. EU policy makers are called on to draw up a coherent answer to this question but are facing considerable...

It is a dissertation about “Towards a European Approach for Monitoring eInclusion”. The main points are Measuring access, Internet access, Functional restrictions and Measuring competence.