The paper draws upon initial results of the eInclusion@EU project. It presents a conceptual framework for the location and prioritisation of issues in including societal at-risk groups in eService provision. The framework is designed to enable the evidence-based formulation of policy...

E-government and social inclusion: concepts / Arun Mahizhnan -- Different : a taxonomy and examination of the role of e-government in the digital divide / Frank Bannister, Denise Leahy -- Democratising e-democracy: a roadmap for impact / Francesco Molinari, Maggie McPherson, Gurmit Singh -- ICT:...

It is a dissertation about “Towards a European Approach for Monitoring eInclusion”. The main points are Measuring access, Internet access, Functional restrictions and Measuring competence.

The dissertation is about use of “services of public interest” in 3 domains:• Government & public administration (eGovernment)• Lifelong learning / adult education (eLearning)• Healthcare (eHealth), attitudes, preferences, experiences, ICT take-up, eSkills, attitudes and extensive...