The purpose of this paper is to construct a conceptual framework for the adoption decision ofpotential users in the field of electronic health services including the relevant determinants,sources of information aimed at reducing uncertainty about the innovation and the barriersthat inhibit the...

The long tail phenomenon has been heavily discussed in recentyears. What has been neglected so far is its striking relevance forelectronic services. Whereas consumers expectations about informationgoods are often vague and transient, their requirements are pronouncedand specific when it comes to...

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design,...

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...